Privacy policy

We, at Lehvallee, respect your privacy and we are committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Device information, browser type, IP address, and website usage information

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate regarding purchases and customer service requests
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Send marketing communications when you have consented to receive them

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Performance of a contract (to fulfil your order)
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

Marketing Communications

You will only receive marketing emails if you have opted in or where otherwise permitted by applicable law. You may unsubscribe at any time using the unsubscribe link included in our emails.

Cookies and Analytics

We use cookies and similar technologies to improve website functionality, analyse website traffic, and understand customer behaviour. You may manage cookie preferences through your browser settings.

Third-Party Service Providers

We may share information with trusted service providers including:

  • Shopify (website and ecommerce platform)
  • Payment processors
  • Shipping and logistics partners
  • Email marketing providers
  • Analytics providers

These providers process data only as necessary to provide their services.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required, we take reasonable measures to ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.

Your Rights Under GDPR

If you are located in the European Economic Area, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at contact@lehvallee.com

Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

Contact

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact: Lehvallée Gyapleh ling, Choglamsar, Leh Ladakh

contact@lehvallee.com

European residents may also have the right to lodge a complaint with their local data protection authority.